Got questions? We've got answers.

These FAQs are based on questions only our fabulous Viva lovers can dream up. And just like our products, this list is always growing. Every question helps us do better so keep asking.

Do you have specific questions about Subscriptions?
Click the link to check out our Viva La Body Subscriptions – FAQs

Need more help?
You can always reach out to Stephy, our Happiness and Help legend at love@vivalabody.com

BRAND & PRODUCT BASICS

What is Viva La Body?

We're the flamingo in a flock of seagulls... the nose-seducing, planet-loving heroes of personal care. We make handmade, solid state, plastic-free, personal care products designed to make you smell and feel unstoppable, helping you feel like fabulous and confidence eloped and had a rainbow-filled baby.

We are proudly Australian-made and Australian-owned.

I heard Viva changed owners... where is it based now, and who are the new owners?

Founded in 1999 by Jo and Micko on Larrakia Country (Darwin), Viva La Body was their love letter to the body, the senses, and the planet.

In 2025, Ellie and Murray (Go For Zero) were thrilled and honoured to take over Viva, building on 25 years of bold, natural brilliance with a completely redesigned range, and the return of many of Viva's favourites. Viva is now proudly based on Gubbi Gubbi (Kabi Kabi) land near Maroochydore on Queensland's Sunshine Coast.

What are the core values of the brand?

• Cruelty-free, palm oil-free and vegan formulations using all-natural ingredients.
• Plastic-free, Chlorine-free paper packaging printed using soy-based inks, ensuring all Viva products are home compostable after use.
• Small-batch handmade local production in South-East Queensland.
• Plastic-free, carbon-positive shipping in Australia.
  
• Always bold, never boring.

What categories of products does Viva La Body offer?

We create solid personal care products that refuses to conform. Think deodorants that keep your pits legendary, fragrances that make strangers randomly smell you, and soaps that detoxify, pamper and restore your aura. We are currently finishing production on our new salon-grade shampoo and conditioner bars made by actual humans in Australia from natural ingredients and some amazing outdoor balms that give bugs the flick. Many of our products are also available as gift packs or in sample sizes.

We are always bringing new and limited edition products into the range, so sign up for our mailing list to make sure you get the latest updates!

Are Viva La Body products vegan and cruelty-free?

Abso-ludels. None of our products use animal-derived ingredients — and we never test on animals. Viva La Body is all about cruelty-free, be-kind-to-everything-including-yourself-and-the-planet vibes.

Are the products palm oil-free?

A massive YES on this one also. All of our products are CERTIFIED PALM-OIL and PALM-OIL-DERIVATIVE FREE! Because we believe clean skin doesn't have to cost the planet. Want to be sure for your own peace of mind, just send us a message and we can send you through a copy of the certification.

What about Viva La Body packaging?

Viva packaging is designed to return to the earth, but we need some help from you here. Some of our products can be ordered without packaging - so wherever you can please shop nude! Every tube, carton, and shipping box is designed to be home compostable, using chlorine-free paper FSC-certified paper and natural adhesives. We also print using soy-based inks meaning that you can safely compost or bury your used Viva packaging and complete its cycle. Our plastic-free approach also applies to our warehouse logistics and our customer shipping.

Where can I buy Viva La Body products?

You can score the full range directly from our online store, that's the easiest way to grab deodorants, soaps, balms*, solid hair care*, and everything else (especially new products and limited editions). Keep an eye on our socials and join our mailing list for the latest deals and new product drops. Additionally, there are retailers across Australia which stock the brand, including goforzero.com.au, or our other stockists here.

Does Viva La Body ship internationally?

Not right now. Sending small parcels across the planet packs a hefty environmental punch, and we're not down with that. But you can snag our goodies through Go For Zero: they ship internationally by fully offseting their carbon emissions, so your favourite bars and balms can globe-trot with confidence.

We're dreaming big and plotting a global mega-hug. So if you want Viva La Body at your local store, holler at us: love@vivalabody.com

SHIPPING & ORDERS

How much does shipping cost?

We keep it simple and planet-kind: Free standard shipping on orders over $100. If you're under that, it's $9.95 for standard delivery. And if you need your pits or skin to be legendary faster, express shipping is $15 Australia-wide. Either way, we're using Australia Post and Sendle with full tracking, so you can follow your parcel like it's about to change your life (because it is).

How long does delivery take?

Your order ships out the next business day (we work Monday to Friday, so weekend and public holiday orders go out the following Monday). Standard delivery to most of Australia takes 3-7 business days depending where you live. Express gets it to you faster if you really can't wait. Yes, we ship to regional and remote areas. The planet is sacred everywhere.

What if my order arrives damaged?

Rare, but we get it. We pack with care using compostable materials, but accidents happen. If something arrives damaged or broken, just shoot us an email at love@vivalabody.com with a photo and we'll sort you out. We're not here to make excuses, we're here to make sure you get your magic.

Can I change or cancel my order?

If your order hasn't shipped yet, absolutely. Send a message to love@vivalabody.com ASAP and we'll do our best to stop it before it goes out. If it's already on its way, you can arrange a return once it arrives.

HOW TO USE

How do I use the deodorant?

Roll it on like a regular deodorant. Seriously, that's it. For new users: it might feel different at first (you'll actually sweat, which is normal), but within a week your body settles and you're golden. If the stick feels hard or stubborn, try rolling it back and forth on a flat surface with gentle pressure, or warm it against your skin for a second. Magnesium gets a little moody with temperature, but it's worth it.

How do I use the soap bars?

Wet your skin, rub the bar on directly or lather it between your hands first (your choice). The bars are concentrated, so a little goes a long way. Pro tip: one bar lasts 5-6 times longer than liquid soap because you're not paying for water you could get free from your tap. Keep them on a draining soap dish between uses to help them last even longer.

How do I use the solid perfume?

Dab a tiny amount on your pulse points (wrists, neck, behind ears). Solid perfume uses natural essential oils and wax instead of alcohol, so it doesn't last as long as synthetic fragrance (3-4 hours instead of 6-8+), but it's worth it because you're not inhaling phthalates and other nasties. A little goes a long way, so resist the urge to glob it on like you're waterproofing a boat.

What's the best way to store my products?

Keep everything in a cool, dry place away from direct sunlight. Bathroom humidity is fine, but if you live somewhere scorching hot, store them out of the heat if you can. Natural products with real ingredients sometimes shift in colour or texture depending on temperature (that graining in deodorant, the colour shift in perfume) but that's proof they're real, not synthetic. Embrace the weirdness.

Why did my deodorant or soap change colour?

Because it's made of actual plant and mineral ingredients. Totes normal. Natural ingredients respond to light, heat, and humidity. The colour change doesn't mean anything is wrong—it's just your product living its best life. Store in a cool spot if you want to slow the shift, but honestly, it's still working just as well.

PRODUCT CARE & INGREDIENTS

Do the deodorants contain aluminium, bicarbonate (bi-carb), or other common deodorant ingredients?

No way! Viva only uses natural ingredients which are kind to your body and the planet. Viva La Body deodorants are formulated with no aluminium, no parabens, no sulphates, no silicones, and no baking soda (bi-carb). Instead, we load our deo's up with magnesium to keep your pits (and anywhere else you dare to use them) calm, fresh, and fabulous without any irritation.

Why were shampoo, conditioner, or facial bars discontinued?

We had to pull our solid hair and moisturising bars because a key ingredient (Brassica alcohol) couldn't be sourced palm-oil-free, and we don't do anything that clashes with our planet-kind approach. Good news: our new manufacturers have provided certification that their Brassica alcohol is CERTIFIED palm-oil free, so these bars will be back soon (we are already having fun testing samples!). So get ready to make your hair and face very, very happy. Check our socials and sign up for our newletter to get the latest updates.

What should I do if I have sensitive skin or allergies?

Your skin is precious, a bit like you! Please always check the product label for potential allergens or sensitivities, and don't skip a patch test if you're trying essential oils or natural ingredients for the first time. If anything looks suss, seek medical advice. Rather not take the risk? Reach out to us, we looooove to talk about everything Viva to make sure your Viva experience is as perfect as you are.

How are ingredients sourced and disclosed?

We handpick ingredients that are kind to you and the planet — no shady shortcuts, no nasties hiding in fine print. Every ingredient in our products is listed clearly on the label, so you know exactly what's going on your skin. From ethically sourced essential oils to magnesium that actually works, we're all about transparency, honesty, quality, and a little bit of mojo.

Got a 'what's in this' question? Check out the ingredients guide for the website. Got more questions? Just send us a message at love@vivalabody.com and we can be friends forever!

Are the products handmade, and how does this affect availability?

Absolutely. While Jo and Micko aren't elbow-deep in the mix anymore, we've teamed up with two amazing family businesses on the Gold Coast and in Stanthorpe to keep our small-batch, handmade magic alive. Each batch may look a little different (a slightly quirky shape here, a charming imperfection there) but that's a good thing. It means you're getting a product crafted by real humans with with skill, care, and a lot of local love.

How can I find the ingredients list for a product?

All products feature a full ingredient list on the packaging, as well as on each product page online. You can also find a full overview of all ingredients on our Ingredients Guide page.

Are products suitable for all skin/hair types?

Our products are jam-packed with all-natural goodness, but even the nicest ingredients can sometimes mess with sensitive skin or hair. So please, check the ingredients if you have concerns or a history of skin/hair sensitivity. And always do a quick patch test before diving in. Better safe than sorry, we want you glowing, not glitchy.

My deodorant is too hard to push up! What should I do?

Uh-oh, stuck deodorant alert! Sometimes a little heat (or cold) can make our magnesium-packed sticks a little shy. No stress: just roll it back and forth on a flat surface with gentle palm pressure, and it should pop free like a champ. Your pits will thank you. Deo still stubborn ? Email us love@vivalabody.com

I noticed some graining in my product, is it normal?

Yep-aroo - that little texture quirk is totally normal. Our deodorants are packed with natural goodies like shea butter and coconut oil, so they sometimes show a bit of personality when temperatures swing. Graining doesn't affect performance, safety, or your epic freshness. Fear not your pits are still fully protected.

If the texture bugs you, just give it a tiny warm-up: hold the stick against your skin for a few seconds before introducing your deo to Brad's Pitts, or leave it in a cozy spot where it can warm up before going to work.

My deodorant/perfume is dry or has changed colour — is that normal?

Totes. Natural products like ours have a mind of their own sometimes. Plant-based and mineral ingredients can shift in colour, texture, or consistency depending on temperature, humidity, or a little travel adventure.

Store your deodorant in a cool, dry spot away from direct sunlight to keep it looking its best, but honestly these quirks are proof your product is alive, real, and full of goodness, not packed with some synthetic filler. Every shade and texture change is a little badge of natural authenticity. Embrace the weirdness.

BULK ORDERS & WHOLESALE

Do you offer bulk discounts for larger orders?

Great question! For bulk personal orders (not wholesale), your best bet is to reach out to us directly at love@vivalabody.com and let us know what you're after. We love chatting with groups, companies, and events about quantity options.

How can I become a Viva La Body wholesaler or stockist?

We partner with epic brick-and-mortar stores and online legends who love plastic-free pits, luscious locks, and damn-good smelling humans. Our range is toxin-free, zero-waste, palm-oil-free, and handmade right here in Australia... because good vibes should never come wrapped in plastic. If you run a store and want to stock Viva, email us at sales@vivalabody.com to get the conversation started. We'll work through wholesale terms, ordering, and all the good stuff.

What are the minimum order quantities for wholesale?

Wholesale minimum orders and pricing depend on what you're stocking and your location. There's no one-size-fits-all because we work with everyone from small independent shops to big online retailers. Get in touch at sales@vivalabody.com and we'll chat through what works for your business.

Is there a wholesaler portal or login?

Yep! Once you're set up as a wholesaler, you'll get access to our Viva Wholesaler Login to manage orders, pricing, and all your wholesale needs. Makes life easier for everyone.

RETURNS & SUSTAINABILITY

What's your return policy?

We want you to LOVE your products as much as we do. We happily accept returns on unused, unopened products with all seals intact. If you change your mind, we'll offer store credit for the purchase price (excluding shipping). Clearance and sale items are final sale unless there's a genuine fault we didn't disclose. If your product has any issues, just let us know. Contact love@vivalabody.com to start a return within 7 days of receiving your parcel.

How are Viva products composted?

Our packaging is home compostable, which means it breaks down in your own compost or garden—not just in industrial facilities. We use chlorine-free, FSC-certified paper and natural adhesives, printed with soy-based inks. When you're done with the packaging, you can toss it in your home compost, bury it in your garden, or fill it with soil and seeds to start something new. It's literally designed to return to the earth.

How long does it take for Viva packaging to compost?

In a home compost with the right conditions (moisture, aeration, temperature), packaging typically breaks down within 3-6 months. If you bury it in soil or toss it in your garden, it'll break down a bit slower but still returns to the earth. Cold or dry climates take longer, but it will get there. The timeline depends on your climate and composting method, but the key point is: it will break down. Unlike plastic bottles that stick around for 400+ years.

What is the brand's philosophy on packaging and waste?

There is no sugarcoating it - we f***ing hate plastic. Every Viva La Body product and shipping box is designed to be home-compostable, so when you're done, it goes safely back to the earth. Sure, you could chuck it in the yellow bin, but why not go full enviro-beast? Toss it in your composter, drop it in a hole, or fill it with soil and seeds and watch it become something new. Your trash = nature's magic. Even better, show us what you do with yours by posting to socials or sending us an email: love@vivalabody.com

What is the brand's environmental / conservation commitment?

Every product is crafted to be planet-kind: plastic-free, toxin-free, and designed to be home-compostable, meaning it is good for you today and tomorrow. Our warehouse runs zero-waste by eliminating plastic from all parts of our logistics and recycling our paper products. We carefully source certified ingredients to minimise environmental impact. But we are never satisfied... our next goals are to offset our shipping emissions and give back to community. We look forward to sharing our progress via socials and emails as we grow.

GET IN TOUCH

How can I contact Viva La Body for enquiries or wholesale?

Got a question, a bright idea, or just want to gush about how good you smell?

General enquiries: love@vivalabody.com
Wholesale enquiries: sales@vivalabody.com
Office & Warehouse: 2/8 Tectonic Crescent, Gabi Gabi (Kunda Park) 4556 QLD.