Freight & Returns
Most times we use Australia Post satchels so please allow approximately 7 days for your order to arrive. This can vary from state to state depending on how much coffee the postie has consumed!
We operate business hours Monday to Friday and are closed on public holidays. Orders received over weekends are packed and posted the next business day.
We charge a flat rate of $10 and for orders over $70 there is no freight charge.
We want you to be satisfied with the products that you purchase from Viva La Body. We ask that you check the quantity and quality of your purchased products upon delivery and if any products are faulty or incorrectly supplied that you notify us within 7 days of receipt. Failing to do so within 7 days may result in a rejection of your claim. Please note that we do not accept returns for change of mind. Unfortunately, we do not refund or exchange opened or used products.
Please note that because our products are handmade and 100% natural, individual batches may vary slightly in texture or smell. This in no way affects their quality and cannot be the reason alone for a return request.
If for some reason you are not satisfied with your purchase please telephone us on +61 8 8988 2988 to discuss details and organise an approval to return. Any returned items will be at your expense. Items purchased through another retailer or elsewhere must be returned to their original point of purchase.