Everything people ask us about shipping, returns, deodorant, soap, perfume, hair bars and subscriptions, minus the waffle. Can't find yours? Email love@vivalabody.com.
Shipping and returns
Where do you ship?
Australia only, fully tracked, via Australia Post and Sendle. Overseas? Go For Zero (goforzero.com.au) ships us worldwide.
How much is shipping?
Spend over $100 and standard shipping is on us. Under $100, standard shipping is $9.95. Express is $15 anywhere in Australia.
How long does delivery take?
Standard delivery takes 2 to 7 business days and express takes 1 to 3, depending on location.
When do orders go out?
We pack and post the next business day (Monday to Friday), so weekend and public holiday orders go out on the next business day.
Can I return my order?
Yes, within 30 days. Items need to be unused and unopened with seals intact. You choose a refund or store credit, and you cover return postage. Sale and clearance items are final unless faulty. Post returns to 2/8 Tectonic Crescent, Kunda Park QLD 4556.
What if my parcel arrives damaged?
Send us a photo of the battered shipping box and a photo of the packaging inside, within 30 days of delivery, and we will make it right with a replacement or refund.
What if my parcel does not arrive?
Email love@vivalabody.com and we will chase the carrier. If it cannot be found, we will replace it or refund you.
I ordered the wrong thing. Can I exchange it?
Yes, within 30 days, as store credit. You cover return postage.
About Viva La Body
What is Viva La Body?
An Australian natural personal care brand making handmade, solid-format, plastic-free products: deodorants, solid perfumes, soaps and haircare bars.
Is Viva La Body Australian made?
Yes. Everything is handmade in small batches in South East Queensland. Our soaps are made in Stanthorpe and everything else on the Gold Coast.
Are your products vegan and cruelty-free?
Yes, 100%. No animal-derived ingredients and no animal testing.
Are your products palm oil free?
Yes.
How do I compost the packaging?
Remove the product, then pop the empty tube, carton or box into your home compost, bury it in the garden, or use your council green waste bin (check your council rules first).
Deodorant
Does your deodorant contain aluminium?
No. We use magnesium hydroxide to neutralise odour-causing bacteria. No aluminium, parabens, sulphates, silicones or bicarb.
Is there bicarb (baking soda) in it?
No, which is good news for sensitive underarms.
Is it okay for sensitive skin?
Yes. Sensitive Unscented has no fragrance, no bicarb and no aluminium. As with anything new, do a patch test first.
Will natural deodorant work as well as antiperspirant?
Natural deodorant controls odour, not sweat. You will still perspire, which is how your body regulates temperature. Most people find their body adjusts within a week or two of switching.
How long does a stick last?
An 80g stick typically lasts 2 to 3 months of daily use. A 3-pack is up to 9 months.
Soap, perfume and haircare
Is the soap okay for sensitive skin?
Balance Bar Rose Geranium and Super Fresh Spearmint are the gentlest options. All Lucky 7 soaps are free from synthetic fragrance, palm oil and harsh detergents. Patch test first.
Is the perfume alcohol-free?
Yes. A wax base holds the essential oils and releases them gradually as your skin warms the formula.
Does the perfume contain synthetic fragrance?
No. Every Viva La Body perfume is made with essential oils.
Why a shampoo bar instead of liquid shampoo?
Bars contain no added water, so every gram is active ingredient. A typical liquid shampoo is 70 to 80% water. Bars last longer and create no plastic.
Are the shampoo and conditioner bars vegan?
Yes. All haircare bars are 100% vegan, cruelty-free, palm oil-free and plastic-free.
Subscriptions
What is a subscription and how much do I save?
Your favourite natural, plastic-free essentials delivered on repeat. You save 15% on every delivery for as long as your subscription is active, not just the first order.
Which products can I subscribe to?
Deodorants, perfumes, soaps, shampoo and conditioner bars, and bush and bite balms. If you see Subscribe & Save 15% on the product page, it is good to go.
How often will my subscription arrive?
Every month, every 2 months or every 3 months. You can change this anytime.
Can I skip, pause or cancel my subscription?
Yes, anytime, from your subscription portal in your account. There is no minimum commitment, so you can cancel after your first order.
Can I add extra products to my subscription?
Yes. Add one-off products to your upcoming subscription order and they ship together in one parcel. If the total goes over $100, shipping is free on that order.
Can I use discount codes with a subscription?
Usually not, because the 15% subscription discount is already our best ongoing deal.
What happens if my subscription payment fails?
We retry the payment after 6 days. If it still does not go through, we email you to update your payment details. Nothing is shipped or charged until the payment succeeds.
What if something in my subscription is out of stock?
We let you know and offer a swap, or you can skip that delivery.
Finding us
Where can I buy in store?
We have stockists from Darwin to Hobart. The full list is on our stockists page. Stock varies, so call ahead.
How do I contact you?
Email love@vivalabody.com. Our team works Monday to Friday. Post: 2/8 Tectonic Crescent, Kunda Park QLD 4556.