We write to you with a mix of heaviness and disappointment, yet also with a resolute dedication to transparency. Our cherished community deserve nothing less!
At the core of our business lies an unwavering promise - to provide you with products that are ethically sourced and environmentally responsible. We've taken pride in leading the charge for sustainability, proudly bearing a palm oil free certification for our entire product line. Notably, our solid hair & facial care range stands as a rare gem in an industry saturated with palm oil derived ingredients.
As you may recall, last year we were faced with a difficult decision. Brassica alcohol, a vital component of our products, became unavailable in a palm oil free form. Consequently, we made the choice to halt production of our solid hair & facial care ranges. This sudden and unforeseen shift in ingredients revealed a stark truth - the stability of our ingredient suppliers is far from guaranteed. Ingredients can be altered with swiftness and ease, often with little to no accountability.
We found ourselves disheartened, feeling unsupported in our efforts to hold this non-compliant ingredient accountable. Many businesses, both manufacturers and retailers, continued to use or sell products containing it, all while claiming a palm oil-free status. This lack of accountability has left us deeply dismayed. What truly lies behind this ingredient? The industry has fallen strangely silent.
We recognise the importance of holding businesses to their claims, and we share your disappointment in those who prioritise profit over principles. Please understand, this experience has not diminished our resolve to uphold ethical standards. In the face of this challenge, we remain closely connected to our supply chain, actively seeking new avenues and partnerships to ensure that our products meet the standards our loyal customers deserve.
Your trust and support have always been the driving force behind our mission. This setback will not sway us from our dedication to sustainability and integrity. We remain vigilant in upholding the values that define our brand.
Thank you for being a part of our community, and for your unwavering dedication to a more sustainable future. If you have any questions or concerns, please do not hesitate to reach out to us.
Jo & Micko, September 2023